Sundae Customer Story: A Seamless Selling Experience

September 23, 2022

This content was created in collaboration with Dr. Phil, a spokesperson for Sundae.

Sundae customers Royce and Lee sat down to speak with Dr. Phil about their experience selling as-is with Sundae.

Is there such a thing as a seamless selling experience?

Thinking about the process of selling a home induces stress for many property owners. Although people sell their houses for a variety of reasons, changing life circumstances often top the list. For those in difficult situations, this is a heavy burden to bear in addition to everything else that might be happening.

Questions amount once the decision to sell is made such as “how are we going to pay for renovations?” and “should we use a real estate agent?” These logistics along with managing the process from start to finish can be very overwhelming.

That doesn’t have to be the case.

Royce and Lee sold their home with Sundae’s help. When they sat down with Dr. Phil to share their story, it quickly became clear that selling can be stress-free.

Making the decision to sell

After 25 years in the same house, Royce and Lee decided that it was time to sell.

Royce had recently retired and began to feel that home maintenance was becoming an issue. Though Royce and Lee were proud homeowners, both experienced a series of unfortunate events. Royce recalled “my wife Lee and I were both having some health problems. She had a heart attack and then I sustained a spinal injury.”

As these health concerns mounted, the prospect of selling became increasingly appealing. It can be a lot of work to complete regular upkeep on a home for any homeowner. This plus the desire to focus on their health led Royce and Lee to sell. The only thing left to decide was how they were going to go about it.

Related: Exceeding Expectations

A letter in the mail changed everything

Royce and Lee had a multitude of choices when it came time to sell. Typical options that sellers consider include: real estate agents, iBuyers, selling by owner, along with many more. Royce recalled that one day “I got a mailing from the company Sundae in which there was something that Sundae offered that we needed to look into.” There was a promise to help homeowners get the best outcome when it came time to sell. When considering Sundae, there were a few things that stood out. Namely the fact that Sundae had solutions that addressed each of their concerns. Royce wanted to ensure that the person or organization that sold his house was looking out for him and Lee. He went on to say that “one of the things we appreciated was that Sundae represented our interests, not the interests of the investor.” This assured him that Sundae really was going to help get the most offers and money possible for the house.

Then there was the stress of managing the selling process. “One of the benefits of Sundae was that they took much of the burden of selling the house off of us,” said Royce. With so many things on his plate, it was a huge relief to know that Sundae would do the heavy lifting throughout the process.

One thing that Lee was especially cognizant of was the presence of scammers in the real estate industry. “I was concerned about scammers because there’s always something going on. They promise you the moon and it doesn’t work out….it was also pretty emotional,” she recalled. With Sundae, she didn’t have this concern at all. In the end, Lee concluded that“we felt more comfortable working with Sundae. Sundae was the best way to go.”

Related: Finding Tranquility

Seamless selling

The couple decided to work with Sundae. It didn’t take long for them to realize that they’d made the right choice. Early in the process, a Market Expert scheduled a home visit to get an in-depth look at their house. The purpose is to create a best estimate of what the home will sell for along with addressing any questions asked along the way. Royce wondered “what kind of money you can get out of your house of 25 years. There’s always repairs that need to be done. We could’ve spent thousands getting the house ready.” But of course, selling as-is meant that there were no repairs needed. That allowed them to sell with speed.

In under a month, their house sold. Sundae “had buyers ready to pay cash for the house. It was fast and easy.,” Royce stated. They were expecting to receive offers in the range given by the Market Experts. While that happened, there were also offers above what they asked for. Royce and Lee were the beneficiaries of a massive bidding war which included a total of 24 offers. This allowed them to pick the one that worked best for them.Just as Royce and Lee had hoped, Sundae provided a seamless selling experience every step of the way.

Related: Working with a Company You Can Trust

How Sundae works

If the time feels right for you to sell, remember that you have options. Royce and Lee chose Sundae because the process was straightforward and seamless. Here’s how Sundae works:

  • Complete a brief home visit. A Market Expert will do a walkthrough of your house to assess your home’s condition, discuss your needs, and determine an estimated price range.
  • Have a home inspection and 3D tour. This is the final step before your house goes up for sale on Sundae’s Marketplace. To ensure that potential buyers have as much information as possible about your house, listings include a home inspection report and 3D tour.
  • Go live on Sundae’s Marketplace. Your property will be instantly marketed to thousands of investors, so you can get the highest price possible without the hassle of showings. We’ll also handle all of the communication with the investors so you don’t have to.
  • Receive multiple cash offers. Once your house goes live, offers will start coming in. There is no obligation to accept an offer.
  • Get up to $10,000 as cash advance if needed. In certain situations, you may be eligible for a cash advance of up to $10,000. This can be used to help with moving or other expenses. Check with your Market Expert to see if you qualify.

Get started today

Dr. Phillip C. McGraw is a paid spokesperson for Sundae and made this content in partnership with the company. The views and opinions expressed by Dr. McGraw are solely his own and do not reflect those of CBS Media Ventures.

Ready to Get Started?

Sell as-is. Pay zero fees to Sundae. Move on your time. No repairs, cleanings, or showings.

Get started

Kyle Spearin

Kyle is Sundae's Real Estate Editor. As both an investor and content marketing professional, Kyle combines his passion for real estate investing and educational background with his love of helping others. His experience with real estate tech companies, including contributing to BiggerPockets Pro, gives him insight into markets across the United States.